Privacy Policy

1. Introduction

Welcome to Fragella API ("we," "our," or "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API services and website (https://api.fragella.com/).

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use the API.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register for the API, express an interest in obtaining information about us or our products and services, when you participate in activities on the API, or otherwise when you contact us.

2.1. Personal Data You Disclose to Us:

• Account Data: When you create an account, we collect your email address and a unique identifier provided by our authentication provider (Auth0).
• Billing Data: If you subscribe to a paid plan, we collect billing information such as your name, billing address, and payment card details via our secure payment processor, Stripe. We do not store your full payment card details on our servers.
• Communication Data: Information you provide when you communicate with us, such as support inquiries.

2.2. Data Collected Automatically (API Usage Data):

When you access and use our API, we automatically collect certain information, including:

• API Key Usage: Your API key, the number of requests made, the type of requests, and the timestamps of these requests for billing and rate-limiting purposes.
• IP Address: Your Internet Protocol (IP) address.
• Device and Browser Information: Information about the device and browser you use to access our services.

3. How We Use Your Information

We use information collected via our API for various purposes, including:

• To provide, operate, and maintain our API services.
• To create, manage, and secure your account.
• To process your transactions and manage your subscriptions (via Stripe).
• To send you transactional emails (e.g., invoices, API key details, password resets).
• To monitor and analyze usage and trends to improve the API's performance and features.
• To prevent fraudulent use of our API and ensure compliance with our Terms of Use.
• To respond to your inquiries and offer customer support.

4. Disclosure of Your Information

We may share your information with third parties in the following situations:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., payment processing via Stripe, authentication via Auth0). These third parties are obligated to protect your information.
• For Legal Reasons: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request access to your personal data.
• Right to Rectification: Request correction of inaccurate personal data.
• Right to Erasure: Request deletion of your personal data.
• Right to Restrict Processing: Request restrictions on the processing of your personal data.
• Right to Data Portability: Request transfer of your personal data to another party.
• Right to Object: Object to our processing of your personal data.
• Right to Withdraw Consent: Withdraw your consent where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at support@fragella.com. We will respond to your request in accordance with applicable data protection laws.

8. Third-Party Websites

Our API and website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Fragella API

Email: support@fragella.com